We had to change our flights recently, which in some places would be a simple task, but by the combined powers of Nepali and Indian administration was a formidiable exercise in frustration. We booked our flights home from a Nepali travel agent, who I assume unbooked our flights moments after we left the office. I'm sure no malice was involved, just (as my Nepali friend says) "Nepalese Management".
Tring to rectify this in India proved to be a further comedy of errors, but the kind of comedy that invovled some crying (not from laughter). Some events in this process:
- Finding that recent road works makes access to the Malaysian Airlines office only possible via climbing over a brick wall between two buildings, on a hunch that the office was roughly in the direction we werer heading.
- Have to wait in a numbered queue in the office, where the only customer was us.
- Being told that an international airline can't confirm any seats over the weekend.
- Discovering that this was largely due to the fact that the office was prohibited from making internation phone calls.
- Having to leave and call back on a phone system that disconects after you press '2' for reservations.
- Working out after 2 days of discussion that the office did have permission to confirm our flights, but somehow thought they didn't. It was just a matter of explaining things from the very beginning - slowly, waving your hands a lot and pointing to other customers who would have their bookings confirmed as we waited.
In the end it was the combined effort of Katie calming the rabbid Carl, and Carl's determination (in a calm way) in the face of constantly being told 'no' to a problem that we knew the answer was 'yes'. All in all, considering that this is India, things worked out quite well in the end.